Frequently Asked Questions

All orders come with a tracking number. Once your order has been shipped, you will receive an email with the tracking number and a link to track your package. Please keep an eye on your inbox (and spam folder) for shipment updates.

We utilize a multi-warehouse fulfillment model in both China and the United States. Depending on your location and current stock availability, your order may be shipped from either warehouse. You will be notified via email once it ships.

We offer FREE standard shipping on all orders. Standard shipping is handled via USPS and Uniuni. All orders are provided with a tracking number.

Yes, we can ship via UPS or DHL for urgent orders. Please note that express shipping involves an additional fee. If you need this service, please contact us at sales@hasweld.us to arrange the payment and expedite your shipment.

To ensure compatibility, please check your original part number or measure the specific dimensions. If you are unsure, please send us clear photos of your original parts or your equipment model via email, and our professional team will assist you in confirming the correct model before you purchase.

Please note that welding and cutting accessories (such as contact tips, nozzles, electrodes, and shields) are consumable items and are subject to normal wear and tear. Therefore, they do not carry a standard warranty. However, we ensure our products are manufactured to strict quality standards to maximize their lifespan.

We are committed to your satisfaction. If you receive a defective, damaged, or incorrect item, please contact us within 30 days. We will provide a prepaid return label or reimburse reasonable return shipping costs. The return shipping fee will be covered by us.

You may return the item within 30 days. For returns due to personal reasons (such as a change of mind or incorrect order), the return shipping cost will be borne by the customer. The item must be returned in its original packaging. We strongly recommend using a trackable shipping service and keeping the tracking number for your records.

Please contact our customer service team at sales@hasweld.us with your Order Number and the reason for return. Our team will guide you through the return process according to our Return Policy.

Yes. For all returns, the product must be returned in its original packaging to ensure it is protected during transit. Please include all accessories and components that were originally sent.

Once we receive the returned item and verify its condition, we will process your refund promptly. Please allow 3-5 business days for the refund to appear in your original payment account, depending on your bank's processing time.

You can reach our customer service team via email at sales@hasweld.us or call us at +86 15367110804. Our professional team is always ready to assist you.