Frequently Asked Questions

Once your order has been shipped, we will send a shipping confirmation email containing the available tracking number and carrier information.

Tracking information may take some time to become active after shipment.

If you do not receive your shipping confirmation email, please check your spam or junk folder or contact us at sales@hasweld.us.

Hasweld fulfills orders through warehouses located in the United States and China.

Depending on product availability and inventory location, your order may be shipped from either warehouse.

The shipping origin may therefore vary by product and order.

If an order contains multiple products, items may be shipped separately or from different fulfillment locations when necessary.

We currently ship to eligible addresses within the contiguous United States.

We do not currently ship to Alaska, Hawaii, Puerto Rico, U.S. territories and outlying islands, or military addresses such as APO/FPO addresses.

Please make sure your shipping address is within our current service area before placing an order.

We currently offer free standard shipping to eligible addresses within the contiguous United States.

Standard shipments may be handled by carriers such as USPS or UniUni, depending on the order and fulfillment location.

Optional expedited shipping may be available for certain orders. Any additional expedited shipping charge will be confirmed or displayed before payment.

Please refer to our Shipping Policy for detailed shipping information.

Orders are generally processed within 3–5 business days after payment is confirmed.

Estimated transit times are:

• U.S. warehouse shipments: 3–7 business days after shipment.
• China warehouse shipments: 10–15 business days after shipment.

These are estimates rather than guaranteed delivery dates. Delivery may take longer due to carrier delays, customs processing, holidays, weather, or other circumstances outside our reasonable control.

Please carefully review the compatibility information, specifications, dimensions, connector information, and reference part numbers provided on the relevant product page before placing an order.

Compatibility may depend on the specific equipment model, configuration, version, and other technical requirements.

If you are unsure, you may contact us at sales@hasweld.us with your equipment model, original part number, or clear photos of the relevant component. Our customer support team can help you review the available product information.

Please note that providing your equipment information does not guarantee compatibility unless the applicable product specifications confirm it.

Certain welding and cutting components, such as contact tips, nozzles, electrodes, and shields, are consumable parts and may be subject to normal wear through ordinary use.

Not all Hasweld products are consumables. Some products, such as replacement MIG guns and plasma cutting torches, are replacement components rather than consumable parts.

Unless a specific warranty is expressly stated on the applicable product page, our products do not include a separate long-term warranty.

Our 30-day Return & Refund Policy applies to eligible returns subject to the conditions stated in that policy.

Normal wear and tear caused by ordinary use is not considered a product defect.

Please contact us as soon as possible and within the applicable 30-day return period.

For defective, damaged, incorrect, or incomplete products, please provide your order number and, where requested, photos or videos showing the issue.

After verification, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs, as applicable.

Please do not return the product before receiving return instructions from our support team.

Eligible returns may be requested within 30 days after delivery.

For returns caused by a change of mind, ordering the wrong product, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for the return shipping cost.

The returned product must meet the applicable return conditions described in our Return & Refund Policy.

Please contact us at sales@hasweld.us and provide:

• Your order number.
• The reason for the return.
• Photos or videos when requested for damaged, defective, incorrect, or incomplete products.

Our support team will review your request and provide the applicable return instructions.

Please do not send products to a return address unless the address has been provided or confirmed by our support team.

Eligible returned products should generally be unused, uninstalled, and returned in their original condition.

Please include the original packaging and included accessories or components where applicable.

Products that have been used, installed, modified, or damaged after delivery may not qualify for a return unless the issue is related to a verified product defect or shipping damage.

Please refer to our Return & Refund Policy for the complete return conditions.

Once the returned product has been received, inspected, and approved for refund, we will issue the applicable refund to the original payment method within 3–5 business days.

PayPal or your financial institution may require additional processing time before the refunded amount appears in your account.

We currently accept payments through PayPal.

Depending on PayPal availability and your payment options, PayPal may allow you to pay using a PayPal account or an eligible credit or debit card through the PayPal checkout process.

The payment options available to you are determined by PayPal and may vary by transaction.

Please refer to our Payment Policy for additional information.

No. Hasweld is an independent brand.

Our products are aftermarket replacement products sold under the Hasweld brand and may be manufactured by third-party manufacturing partners.

When a product is described as compatible with a Hobart, Miller, Lincoln Electric, AutoArc, or other equipment model, the referenced brand and model are used solely to identify the compatible equipment and replacement application.

Hasweld is not affiliated with, sponsored by, authorized by, or endorsed by those third-party manufacturers unless explicitly stated otherwise.

Third-party brand names, trademarks, model numbers, and reference part numbers belong to their respective owners.

For questions about product compatibility, orders, shipping, returns, refunds, or payments, please contact us:

Email: sales@hasweld.us

Phone: +86 15367110804

Customer Support: Email us anytime at sales@hasweld.us. We typically respond within 1 business day.

Live Chat: Our chat window is open 24/7 for your convenience. Messages received outside our office hours will be answered within 1 business day.