Refund and Return Policy

Last updated: September 28, 2026

We want you to have a clear and straightforward experience when purchasing products from Hasweld.

This Return & Refund Policy explains when returns and refunds are available, who is responsible for return shipping costs, and how to request a return.

1. Return Period

We accept eligible return requests within 30 days after the date of delivery.

To qualify for a return, the product must meet the return conditions described below.

Please contact us before sending any product back. Do not send a return to an address that has not been provided or confirmed by our support team.

2. Return Eligibility

Eligible returns may include:

• Defective or damaged products.
• Incorrect products shipped.
• Incomplete orders or missing components.
• Change of mind.
• Ordering the wrong product.

For compatibility-related purchases, customers are responsible for reviewing the product specifications and compatibility information before placing an order.

Returned products should generally be:

• Unused and uninstalled.
• In their original condition.
• Returned with the original packaging and included accessories or components, where applicable.

Products that have been used, installed, modified, or damaged after delivery may not qualify for a return unless the issue is related to a verified product defect or shipping damage.

Certain products may be excluded from return where applicable. Any such restriction will be stated on the relevant product page or communicated before purchase.

3. Return Shipping Costs

Defective, Damaged, Incorrect, or Incomplete Products

If you receive a product that is defective, damaged during shipping, incorrect, or incomplete, please contact us before returning the item.

After verification, we will provide a prepaid return shipping label or reimburse reasonable return shipping costs, as applicable.

Change of Mind or Incorrect Product Ordered

For eligible returns caused by a change of mind, ordering the wrong product, or other reasons unrelated to a product defect or fulfillment error, the customer is responsible for the return shipping cost.

The product must be returned in accordance with the return conditions described in this policy.

We recommend using a trackable shipping service and keeping your tracking information until the return has been completed.

4. How to Request a Return

To request a return or refund:

• Contact us by email at sales@hasweld.us.
• Provide your order number and a brief description of the reason for the return.
• For defective, damaged, incorrect, or incomplete products, provide photos or videos when requested to help us verify the issue.
• Wait for confirmation and return instructions from our support team before sending the product back.

Important: Return Address

Please do not send products back to the physical address listed on our website unless our support team specifically instructs you to do so.

After your return request has been reviewed and approved, we will provide the appropriate return address and shipping instructions.

We are not responsible for returns sent to an unconfirmed or incorrect address.

5. Refund Processing

After the returned product is received and inspected, we will process the applicable refund.

Approved refunds will be issued to the original payment method within 3–5 business days after the return has been inspected and approved.

The time required for the refunded amount to appear in your account may vary depending on your payment provider or financial institution.

6. Refund Amount

For an approved return, the refund amount will be determined based on the applicable circumstances and this policy.

For defective, damaged, incorrect, or incomplete products, we will provide the applicable refund or other resolution after verification.

For eligible returns caused by a change of mind or an incorrect product order, the customer is responsible for the return shipping cost.

Original shipping charges, if any, may be non-refundable unless otherwise required by applicable law or stated on the relevant order.

7. Product Wear and Tear

Certain welding and cutting components are subject to normal wear through ordinary use.

Normal wear and tear is not considered a product defect.

Our 30-day return policy applies to eligible returns that meet the conditions of this policy.

8. Contact Us

For questions about returns or refunds, please contact us: