Refund and Return Policy

Thanks for shopping with us. We're grateful that you enjoy buying the excellent goods we make. However, we also want to make sure that your time spent discovering, evaluating, and purchasing our items is enjoyable. Please note that your purchases from us are subject to terms and conditions, just like any other buying experience. The most important thing to understand is that by placing an order or completing a purchase at any of our websites (www.hasweld.us), you agree to the terms set forth below and within our Hasweld, Inc. General Terms and Conditions of Sale ("Terms and Conditions").

1. Return Window and Fees

We offer a 30-day free return and exchange policy starting from the delivery date. No restocking fee will be charged for any returns.

2. Return Eligibility & Conditions

Returns and exchanges are accepted for situations including (but not limited to):

• Defective or damaged products.
• Incorrect item shipped.
• Changed mind or ordered the wrong item.

Note: As our products (welding and cutting consumables) are subject to normal wear and tear, they do not have a long-term warranty; however, returns are accepted within the 30-day window if the item is in its original, unused condition. Please note that custom items are not covered under this policy.

3. Who Bears the Return Shipping Costs?

Quality Issues, Shipping Damage, or Incorrect Item: If you receive a defective, damaged, or incorrect item, we will bear the return shipping costs. After verification, we will provide a prepaid return label or reimburse reasonable return shipping costs.

Other Reasons (e.g., Changed Mind, Ordered the Wrong Item): The return shipping cost must be borne by the customer. The item must be returned in its original packaging. We strongly recommend using a trackable shipping service and keeping the tracking number.

4. How to Initiate a Return/Refund Request

To apply for a return or refund, please follow these steps:

1. Contact our customer service via email with your Order Number and the reason for return.
2. Please provide photos or videos showing the condition of the products (if defective or damaged).
3. Wait for our confirmation and instructions.

⚠️ Important Note regarding Return Address: Please do not send the products back directly to our physical address listed on the site. The correct return mailing address will be provided to you via email after your return request is submitted and approved. We are not responsible for packages sent to incorrect addresses without prior confirmation.

5. Refund Processing Time

Once we receive the returned item and verify its condition, we will process your refund promptly. Refunds will be issued to your original payment method within 3-5 business days after verification. Please note that your bank may take additional time to reflect the refund in your account.

6. Contact Us

If you have any questions about this policy, please contact us using any of the following methods: