Privacy Policy

Last updated: September 28, 2026

At Hasweld (hasweld.us), we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what information we may collect, how we use and protect that information, and when information may be shared when you visit our website, place an order, or contact us.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Information You Provide

This may include:

  • Name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order details and purchase history
  • Information you provide when contacting customer support
  • Information you provide when submitting reviews, feedback, or other communications

Payment Information

Payments on our website are currently processed through PayPal.

Payment information is processed by PayPal in accordance with PayPal's applicable privacy policy and security practices.

We do not intentionally collect or store complete payment card numbers or full payment account credentials on our website servers.

Technical Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Referring website or source
  • Date and time of visits
  • Cookies and similar technologies
  • Certain information about how visitors interact with our website

2. How We Use Your Information

We may use the information we collect to:

  • Process, fulfill, and deliver your orders.
  • Provide customer support and respond to your inquiries.
  • Send order confirmations, shipping updates, tracking information, and other transaction-related communications.
  • Process returns, refunds, and other customer service requests.
  • Maintain and improve our website, products, and services.
  • Monitor website performance and understand how visitors use our website.
  • Prevent fraud, unauthorized transactions, abuse, and security issues.
  • Comply with applicable legal and regulatory requirements.
  • Send marketing communications where permitted by applicable law and, where required, with your consent.

3. Cookies and Similar Technologies

We may use cookies and similar technologies to support website functionality, remember preferences, maintain shopping cart functionality, analyze website traffic, and improve the user experience.

Depending on the services enabled on our website, cookies or similar technologies may also be used for analytics, advertising measurement, or other website performance purposes.

You may manage or disable certain cookies through your browser settings or available cookie preference tools.

Disabling certain cookies may affect some website functionality.

4. Payment Security

Our website uses HTTPS and security measures designed to protect information during transmission.

Payments are processed through PayPal.

We do not intentionally collect or store complete payment card information on our website servers.

For information about how PayPal handles payment and personal information, please refer to PayPal's applicable privacy policy and terms.

5. How We Share Information

We do not sell or rent your personal information.

We may share relevant personal information when reasonably necessary to operate our business, fulfill your order, provide services, or comply with legal obligations.

These parties may include:

Payment Providers

We may share or provide necessary information to PayPal to process and complete payments.

Shipping and Fulfillment Providers

We may share relevant information with shipping carriers, logistics providers, and fulfillment partners as necessary to process and deliver your order.

These providers may include carriers such as USPS, UniUni, UPS, or DHL, depending on the shipping service used for your order.

Website and Service Providers

We may share relevant information with service providers that help us operate our ecommerce website, provide technical services, maintain website functionality, provide customer support, or perform related business functions.

Legal and Security Purposes

We may disclose information when reasonably necessary to:

  • Comply with applicable laws, regulations, legal processes, or government requests.
  • Detect, investigate, or prevent fraud, security incidents, or unlawful activity.
  • Protect our rights, property, website, customers, or users.
  • Enforce our policies or agreements.

6. Marketing Communications

We may send promotional or marketing communications where permitted by applicable law.

You may unsubscribe from marketing emails by using the unsubscribe link included in the email or by contacting us.

Transactional communications, including order confirmations, shipping notifications, tracking updates, and customer service messages, may still be sent when necessary to complete or support your order.

We do not intentionally use customer information or customer images in advertising without appropriate permission or other lawful basis.

7. Third-Party Services and Links

Our website may contain links to or integrations with third-party services.

These may include payment services, shipping services, technology providers, analytics tools, advertising services, or social media platforms, depending on the services enabled on our website.

Third-party services may collect or process information according to their own privacy policies and terms.

We are not responsible for the privacy practices of third-party websites or services that we do not control.

8. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Complete transactions and provide customer services.
  • Maintain relevant order and business records.
  • Process returns, refunds, and customer service requests.
  • Prevent fraud and abuse.
  • Resolve disputes.
  • Comply with applicable legal, accounting, tax, or regulatory requirements.

When personal information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable legal requirements.

9. Data Security

We maintain reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, disclosure, or destruction.

However, no method of transmission or electronic storage can be guaranteed to be completely secure.

10. Children's Privacy

Our website is not directed to children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If we learn that we have collected personal information from a child in a manner that is not permitted by applicable law, we will take reasonable steps to delete the information.

11. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information, which may include the right to:

  • Request access to personal information we hold about you.
  • Request correction of inaccurate information.
  • Request deletion of personal information in certain circumstances.
  • Request restriction of certain processing activities.
  • Opt out of certain marketing communications.

To submit a privacy-related request, please contact us using the information provided below.

We may need to verify your identity before completing certain requests.

12. International Data Processing

Because we operate a cross-border ecommerce business and may use service providers located in different countries, personal information may be processed, stored, or transferred outside the country where you live.

Where required by applicable law, we will take appropriate measures in connection with such processing or transfers.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, business practices, technology, or applicable legal requirements.

When changes are made, the updated version will be posted on this page together with the revised "Last updated" date.

We encourage you to review this page periodically for the latest information about our privacy practices.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact us:

Email: sales@hasweld.us

Phone: +86 15367110804

Address: Agricultural Expo Center & Green Food City B4009, No. 540 Zhongyi 1st Road, Jingwanzi Subdistrict, Yuhua District, Changsha, Hunan 410000, China

Customer Support: Email us anytime at sales@hasweld.us. We typically respond within 1 business day.

Live Chat: Our chat window is open 24/7 for your convenience. Messages received outside our office hours will be answered within 1 business day.